O’Melveny & Myers LLP, a global law firm with 14 offices worldwide, has an immediate opening for a User Support Analyst in our Los Angeles office. This position is responsible for providing hands on desktop support in a large office environment.
Minimum of 5 years software experience in a team oriented IT structure. Responsibilities include but not limited to providing second level support on escalated issues from the Help Desk, ability to escalate problems to the appropriate Analysts, Programmers, Operations or Engineers when necessary, assisting with information gathering and problem solving of escalated hardware support issues. Experience with HP/Compaq/Lenovo (IBM-ThinkPad) desktops/laptops/servers, HP and Xerox printers, installing, moving and configuring computer and telephone hardware is preferred.
Must have advanced knowledge of and experience troubleshooting MS Office Suite, Windows 2000/XP in a wired/wireless network environment, Active Directory, DOCS Open, Elite, Internet, intranet, telephone, voicemail/Cisco Systems/Cisco IP Phones, Blackberry Manager, email, proprietary applications and setting up videoconferences. Knowledge of Microsoft SMS 2003, Citrix Metaframe, Terminal Services, Nortel Contivity client, iPass, other Remote Access technologies and Help Desk software. Symantec and other personal firewall software experience.
Successful candidates will possess the following:
- Exceptional customer service/people skills
- Strong analytical and technical troubleshooting skills
- Excellent written and verbal communication skills
- Strong work ethic and attention to detail and punctuality a must
- Team player with a positive, friendly attitude
- Sense of urgency for incident resolution
- Ability to multi-task and prioritize in a fast paced environment with minimal direction
- Experience communicating with senior/executive level managers
- Bachelor’s degree or equivalent preferred
- Microsoft A+ certification is a plus
- Able to work a flexible schedule and overtime as needed
- Some travel required
Response will be given to candidates who closely meet our qualifications. We offer a competitive salary and benefits package.
All employees and applicants are evaluated on the basis of their qualifications consistent with applicable state and federal laws without regard to race, color, sex, sexual orientation, age, religious belief, national origin, marital status, veteran status, medical condition and mental or physical disability. We are committed to providing equal employment opportunities for all.
If interested, please submit your resume to laresumes@omm.com.
- Location: Downtown Los Angeles
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