First American Home Buyers Protection offers home owners a home warranty plan that covers the cost of the repair or replacement of specific mechanical defects in the home. We have an immediate need for an Full time entry level Claim Resolution Representative in our Claims center.
• Answer incoming level one calls from customers regarding new claims and existing claims.
• Document all calls in FALCON under a 3 step process
• Process claims for homeowners and assist with warranty coverage inquiries
• Create work items from Claim and/or work orders
• Cancel or re-open claims or work orders
• Provide homeowners with all relevant information pertaining to the contract, claim or work order
• Handle various dispatch activities .
• Resolve homeowner and contractor scheduling conflicts.
• 0-2 year’s Customer Service experience in a call center environment.
• High School Diploma or equivalent
• Good listening, verbal and written communication skills
• Type at least 35 wpm
• Proven customer service skills
• Good organizational skills with the ability to multi task, prioritize and follow up
• Working knowledge of Microsoft Office
Shifts available are:
7am – 4pm
8am – 5pm
9am – 6pm
10am – 7pm
11pm – 8am
***If you are interested in this position, please use the following steps to apply.***
•Go to
http://www.firstam.com/careers
•Select "Click here to View all US Based Career Opportunities"
•Another window will open to BrassRing
•Select "Search Openings"
•Enter req # 16134BR in the Requisition ID field and select "Search"
•Your search results will display
•Check the box next to the Requisition ID and select "Submit Resume"
•You will be prompted to create a profile
- Location: North Hills, CA
- Compensation: $11.52-$12.50/hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.