TECHNICAL SUPPORT REPRESENTATIVE
Do you want to be a part of something big? Do you have awesome customer service skills? Do you operate well in a fun, high-energy environment? Are you a Team Player? Volusion is a profitable, growing business that supports over 15,000 online merchants – ranging from home businesses to Fortune 100 enterprises. If you are passionate about technology and customer service then we want to hear from you! Our Technical Support Representatives provide customers and end users with product information, software troubleshooting and customer service by solving and/or answering customer questions in a concise and pleasant manner. This position supports a web-based e-commerce application and the merchants who use it.
ESSENTIAL DUTIES/RESPONSIBILITIES:
• Respond to customer product and service inquiries on the telephone, email and by Internet chat.
• Respond to billing and account inquiries.
• Meet or exceed all set goals and quotas based on set guidelines.
• Complete, maintain and process pertinent records in regards to client services.
• Communicate with customers to help them understand how to use product and services properly.
• Troubleshoot issues customer may have in using or configuring product.
• Troubleshoot possible flaws with web-based software product.
• May perform any other related duties as required by supervisor.
SKILLS/QUALIFICATIONS:
• Have knowledge of computers and type at least 25 wpm.
• Knowledge of Internet customer service preferred.
• Ability to solve customer problems.
• Good communication skills and effective problem solving skills.
• Ability to remain composed when dealing with irate customers.
• Knowledge of HTML or other web scripting languages or prior experience in e-commerce field a plus.
EDUCATION/EXPERIENCE:
High School Diploma or GED. Must have at least one year of customer service experience.
WORK ENVIRONMENT:
Our technical support team provides 24/7/365 support to Volusion clients. Interested candidates should be open to working various shifts, weekends and holidays. Work is performed in a casual office environment. Must be able to work within a team environment as well as work overtime as required. We are currently hiring for full time employees and seasonal contractors.
TO APPLY:
To find out more information about Volusion and our current career opportunities, please visit our website: http://www.volusion.com/careers.asp. Please submit resumes to hr@volusion.com with the subject "Technical Support Representative". Only qualified candidates will be contacted.
- Location: Simi Valley, CA
- Compensation: 12/hour
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.