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Faye, Pollack & Associates, Inc. is a Los Angeles based technology services company committed to helping businesses become more adaptive, competitive, and profitable by providing value through the intelligent application of technology solutions. Diligence, commitment, and unquestionable integrity define the career experience at FPA. As one of the leading technology services companies in the area, we lead the way in implementing and managing technology for our clients by integrating technical expertise with a professional approach and personal attention.

Work with Faye, Pollack & Associates, Inc. and you too can make a difference in real and measurable ways. We believe in hard work, professionalism, and being the best at what we do. In addition, FPA has been ranked as one of the best places to work in Los Angeles and for the second year in a row one of the best places to work in the San Fernando Valley. We invite you to explore the career opportunities with LA’s leading outsourced technology services provider.

Duties and Responsibilities

Responds and addresses client helpdesk requests remotely via phone and RDP, VNC, and GoToAssist

Troubleshoots and resolves desktop, server, and network related issues remotely for client networks based on FPA best practices

Optimizes client and FPA’s network performance meeting QOS metrics per client SLA’s

Ensures stability and protection of electronic information (ie: ensures backups, anti-virus, web surfing, firewall access, spam filtering, etc. are configured and working to FPA specifications)

Typical Minimum Requirements

Two to three years in-depth experience providing remote support and troubleshooting in multi-server network environments

In depth knowledge and experience with MS-Windows Server (all flavors) and MS-Windows XP Professional and Vista

In depth knowledge and experience with MS-Windows Exchange Server (all flavors)

Experience working directly with technical managers as well as technical end users

Likely successful candidates: mid-level network remote support technician / engineer

Performance Factors

Ability to efficiently and effectively perform the technical requirements

Solid troubleshooting, problem solving, and analytical skills

Ability to prioritize effectively, work with a sense of urgency, and multitask

Ability to work under pressure

Significant attention to detail

Excellent communication skills (both verbal and written)

Follow directions yet applies judgment and can be flexible

Team member yet knows when to work independently

Independent: with the ability to effectively work unsupervised

Proactive: able to note things that need to be done without being prompted and proactively address them

A combination of in depth experience in the following areas is expected for the Network Support Engineer position:

MS-Windows Server, Active Directory, MS-Exchange Server, MS-Terminal Server, Citrix Metaframe, MS-WSUS, MS-SQL Server, MS-Office, Dell and HP managed switches, SonicWall Firewalls and SSL VPN Security Appliances, Cisco firewalls and routers, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist, Level Platforms Managed Workplace

FPA seeks IT professionals with the desire and capability to be great. Founded in 1991, we are a rapidly growing technology services company located in Encino, California. With our "business first" approach, FPA prides itself on being a trusted technology advisor helping clients leverage technology to achieve their business objectives. FPA provides all the technology services an organization may need including technology consulting, MAS 90/200 Accounting Software implementation, support and training, custom programming, website design and development, and related IT services for small to medium sized businesses. By providing a "one-stop-shop" of IT services to organizations and with a "Business Before Technology" approach, FPA is able to effectively handle all of a company's IT needs, allowing client management to focus on achieving their business objectives.

For more information, check out our websites at: www.fpainc.com and www.fpamanagedservices.com

Benefits

Excellent Compensation

Aetna Health Insurance (fully paid)

401(k) Pension Plan

Long Term Disability Insurance

Paid Vacation

Ongoing Professional Training

• Location: Encino
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.