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IDrive(www.idrive.com) is widely recognized as a leader in Online Backup and has received numerous technology awards, positive 3rd party reviews, and user feedback.
We are on a mission to build World's best online storage, backup and remote access service, the service has already won many awards including PC Magazine Editor's choice for 2004. We have developed patent pending proprietary technologies in the field of online backup and storage.
We are looking for a talented, self motivated Software Support Agent who will assist our phone support team.
You will work with a small, motivated and creative team, and will take on responsibilities that stretch and enhance your already-strong technical skills.
Responsibilities:
-Manage technical support and sales/billing calls from initiation to resolution.
-Thoroughly document and manage customer issues.
-Perform preliminary isolation and troubleshooting of problems.
-Appropriately and proactively escalate issues based on criticality.
-Assist other members of the support team with diagnosis, review and resolution of client issues.
-Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.
-Perform some admin and other duties as needed.
Qualified candidates are urged to send resume. We will respond to strong fits.
- Location: Woodland Hills
- Compensation: $12-$15
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.