Responsibilities Include:
Provide a first point of contact for users answering questions and successfully troubleshooting PC hardware & software related problems. Assist with the operation and maintenance of local and wide area networks as required. Perform remote support using remote administration tools. Ensure that proper IT network-related policies, procedures, and standards are enforced. Perform additional duties as assigned in order to ensure project success, guarantee satisfaction and achieve department goals.
Technical Skills:
• Experience with installing, supporting and troubleshooting multiple operating systems
• Advanced knowledge of common applications such as Microsoft Office 2007, Word, Excel, Outlook, Adobe, PowerPoint, Photoshop, Adobe Acrobat, etc.
• Knowledge of IT hardware including printers, scanners, faxes, scanners etc…
• Knowledge of network principles including TCP/IP, VPN, switches, wireless, etc…
• Knowledge of Ghost desktop imaging software
• Network printer maintenance and support
• Knowledge of Server 2003/2008
Non-Technical Skills:
• Demonstrate strong service and troubleshooting skills
• Ability to work well under pressure
• Ability to work well with others
• Good communication skills – being able to communicate technical solutions/subjects in a manner which is easily understood by the user
• Sets priorities, organizes work and meets deadlines to ensure effective customer support
• Ability to perform responsibilities with minimal supervision as well as function as part of the team
• Maintain a positive, upbeat attitude while displaying common sense and good judgment
• Some occasional off-hours support may be required
Work Experience:
• 2 - 4 years of IT Administration experience.
Education:
• Bachelors Degree in computer science, information technology or other related field desired. Related education programs and experience will also be taken into consideration.
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** LIVING WITHIN A SHORT DRIVE DISTANCE FROM BEVERLY HILLS PREFERED
- Location: Beverly Hills
- Compensation: DOE
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