Pacific Alarm System is currently seeking Central Station Operator to Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties:
Essential Duties and Responsibilities
Dispatches calls to the proper public safety agency when necessary, after receiving an alarm
Interprets signals received on alarm signal board that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc.
Insures that complete and accurate information is entered in the console log as well as on Dispatch and Incident Reports.
Monitors all accounts in order to ensure customers code-in and code-out efficiently.
Answers the phone promptly and courteously by limiting the response to three rings and assisting the customer immediately with any help they may require.
Completes a service ticket when a system is malfunctioning and ensures that all pertinent information is entered accurately.
Maintains the operator log with all the necessary information that occurs during the shift.
Prepares daily alarm activity and subscriber service reports in a timely manner and runs end of shift
Report to ensure that the next shift is properly informed of possible problems.
Completes a service checklist on new accounts to ensure that there tested and notifies current customers of all power or equipment failures.
We are a 24-7 365 operation and have the following shift available:
Swing shift 2:00 to 10:30 pm
Possess excellent communication skills, written and verbal
Basic computer and typing proficiency
Fluent Written/spoken English (Bilingual-Spanish A+
Attention to detail minded
Tem Player & Must be able to multitask
Must have a clean criminal background
Must be flexible to work holidays and weekends
Must be flexible to work overtime when the need arises
Previous dispatching, call center and/or customer service experience preferred
No experience necessary, will train the right candidate.
Starting pay is $10.00 to $11.00 Depending on experience.
email or fax Resume 310-397-8796 pacific_alarm@hotmail.com
- Location: Culver City
- Compensation: Starting pay is $10.00 to $11.00 Depending on experience.
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- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.