Application consultant
Salary $35 - $40k
Vista Entertainment Solutions Los Angeles
Vista Entertainment Solutions is a global leader in entertainment software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 45 countries around the world including the USA, Canada, Mexico, UK, Africa, India, China, Hong Kong, Taiwan, Australia, New Zealand and many more.
With a growing customer base in the USA, we have recently established a Los Angeles office to better support our customers in this region.
The successful candidate will be one of our initial core US team, and will help us to build our presence in North America. Vista is a dynamic and highly successful company that prides itself on taking care of its staff well. This is an exciting role and you will be directly involved in the growth of our branch from an early stage.
For more information about Vista please visit our web site www.us-vista.com.
Role description for Application Consultant
As a member of the US services team you will report to the head of the LAoffice.
The key responsibilities and associated duties of this position fall into the following main areas:
1. Installations and Training
Installing and configuring the Vista system at clients sites & head office
Carrying out staff training at customer sites (cinemas & corporate offices) on the software
Training client IT staff on technical / advanced aspects of the software (how to install and use)
Windows / network / hardware configuration and deployment as required to support the Vista system
This may involve national and international travel (generally within North America)
2. Customer Support
Investigating and resolving problems that arise with our software at a 2nd / 3rd line level.
Using SQL Server and SQL statements to assist with problem solving
Reading and interpreting error logs
Recording all details of support calls into our issue tracking system
Carrying a cell phone to answer urgent after hours support calls on a roster basis
Working with staff at Vistas development office in New Zealand to solve complex problems, and ensure that any bugs are correctly logged for resolution.
3. Miscellaneous
As a newly established office in the US, the nature of the work will inevitably be varied. The ideal candidate will be someone who enjoys a challenge, is capable of working independently, and is capable of growing into increased responsibility as the LA operation grows.
Assist in devising and documenting our own best practices in order to always build on our experience and improve our processes.
Some business analysis skills the software is very flexible in the way it can be implemented, so listening to and understanding clients requirements is crucial in configuring the software to meet their needs.
Tracking software versions that have been applied, testing software releases prior to applying to live sites.
Skills
Required
Intelligent, motivated, fast learner.
Great client-facing skills, excellent verbal and written communication, well presented.
EITHER University degree-qualified in an IT / computer related field (with excellent grades), OR minimum 3 years experience in a hands-on IT role (support analyst, software installer or similar).
Experience working with databases
Basic knowledge / experience of software development concepts (any language) XML, web services, relational databases, .NET framework.
Some technical experience with advanced aspects of Windows DHCP, DNS, IIS, AD and network configuration.
Desirable but not essential
Any additional languages (eg. Spanish)
Basic knowledge of accounting concepts
Knowledge of MS SQL Server, and a knowledge of T-SQL
Note regarding office location: We are currently located in Hollywood near corner of Sunset & Vine. However, we will be looking to move offices some time in the next few months, and will move further West, probably somewhere between West Hollwood and Century City.
Do not contact me if you are a recruitment agent!
If you are interested in this position. please email through your resume, along with a cover letter specific to this job and why you think you would be a good choice for it.
Please do not phone - email only.
- Location: West Hollywood
- Compensation: $35 - $40k, 3 weeks paid vacation
- Principals only. Recruiters, please don't contact this job poster.
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