Customer Support Agent: Join one of the "Best Places to Work in LA"
Job Label: MEDTPL-CSA6
Are you a silver-tongued web geek who lives with one hand on a mouse and the other on your phone? If so, meet Media Temple and put your talents to work! Recently named 13th on the "Best Places to Work" list by the Los Angeles Business Jounal", we are expanding our world famous Customer Support Department and we need friendly, internet-savvy individuals who enjoy helping others, to join our team. While many companies are struggling, we are growing rapidly, providing you with the stability you need. You'll love our work hard/play hard atmosphere, where you can squeeze in a game of ping-pong while wearing flip-flops. If you want to be part of a fast-paced team of smart, fun people, this is the job for you!
(mt) Media Temple, Inc. is an industry-leading, privately held, profitable web hosting and software application services company based in California. Since 1998, our company has provided businesses worldwide with reliable, professional-class network environments to host websites, email, business applications, and other rich media content. We are a friendly, accessible group of "technology agnostic" engineers, support professionals, and business developers focused on the continued financial success of our company while adding value to the services we provide.
As our Customer Support Agent based in Los Angeles (Culver City), CA, your primary mission will be to assist our customers with technical questions pertaining to web hosting, email, FTP, and other issues that they may face. Your strong communication skills will be crucial as you answer inbound phone calls to our call center and draft emails to summarize your conversations. You will utilize your call center experience to aid our customers by providing accurate answers in a timely manner. Your familiarity with web development, whether obtained in a professional or personal arena, will come in handy as you tackle issues relating to html and php. If you are ready to dive headfirst into complex technical issues while keeping customers calm and happy, apply to join our (mt) Media Temple team!
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