This is a full-time position.
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Are you always on top of tasks and completing things on time? Do people in your circle recognize you for being energetic and positive? Are you looking for a company that will invest and train you to become more? Are you ready to invest in a company and your career? We may have the opportunity for you.
IMPAK Corporation is a leading provider and trusted technical resource for packaging solutions, with a decades-long history of serving the biomedical/pharmaceutical, food, and technology industries with advanced barrier packaging, compatible sealing equipment, and sorbent products to help preserve and protect contents. Our established reputation serving industries ranging from biomedical to microelectronics to food products has made us a prominent resource in both flexible packaging and highly customized heat sealing equipment.
Receive orders via phone, e-mail, and fax, and enter orders into the system. Confirm pricing and available inventory before sending an order to the shipping department. Follow all guidelines for entering an order. Communicate with customers on shipping schedules, pricing, product availability, product/shipping documentation, sample request, loading requirements, and order confirmation. Forecast, gather, input and coordinate inventory activity data to ensure product availability and accurate shipping times, and ensures product availability for future orders/shipments. Enter data into the system for invoicing. Maintain and update the system database regarding customer contact and payment information. This position requires physical activity including occasional lifting for the purpose of organizing general office materials and lots of movement in walking to and from departments, up and downstairs.
And all other duties as required.
-Ability to remain professional and courteous with customers at all times
-Excellent verbal and written communication skills
-Proven customer support experience
-Strong phone contact handling skills and active listening
-Familiar with CRM systems and practices
-Ability to multi-task, prioritize and manage time effectively
-High school diploma or equivalent; college degree preferred
Please include your years of experience in the customer service position in the subject line when you replied to this ad.