Short Stories Hotel opened in February of 2022. Located in the heart of the Fairfax district, across from the Original Farmer’s Market and The Grove, Short Stories offers a great hotel experience as well as indoor and outdoor dining.
On its face, you know the score. Rooms to rent, a courtyard to gather, drinks setting the stage for conversation. A good hotel will offer all of these, but a great hotel is something else entirely. A great hotel offers experience, little unexpected moments that fondly hang around our memories. They’re the stranger who buys you a drink, an agreement reached over lunch, catching your favorite film by the pool and the list goes on.
It may be odd to say we trade in magic, but that’s how we see it. It’s an attention generously paid to detail. A pride taken in a style of service that’s become increasingly rare.
Job Description – PT Overnight Front Desk Agent
Reports To: General Manager
Position Summary:
The Overnight Front Desk Agent works at the front desk of the hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
Essential Duties and Responsibilities:
Maintain and promote a positive work environment with clear communication to all front desk members.
Double check front desk work and audit for accuracy.
Maintain an organized and clean front desk area
Address guest complaints and provide proper recovery
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handle customer requests and complaints and directing other employees or departments accordingly
Manage and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Answering calls and queries related to potential booking
Required Knowledge and Skills:
• Demonstrate strong organizational skills.
• Exhibit excellent interpersonal and customer service skills.
• Demonstrate ability to think creatively and analytically.
• Communicate clearly and effectively
• Possess strong leadership skills.
• Demonstrate strong persuasive and negotiation skills.
• Must be open and able to Friday and Saturday and Overnight shift and various other overnight shifts as needed
For immediate consideration, please email your resume and cover letter to nadeev@shortstorieshotels.com. We look forward to meeting you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws