The Site Supervisor will be responsible for ensuring outstanding customer service from the team members. Will oversee staff on a daily basis and assist area manager with necessary tasks. Will be responsible for the safe operation and transport of vehicles on client property, in accordance with established policies, procedures and controls. Will provide prompt, efficient, courteous and friendly vehicle care and delivery to all valet customers of the facility. Will greet guests and ensure timely service.
-Applies positive communication, interpersonal and leadership skills with guests (internal and external) at all times.
-Excellent customer service skills and the ability to use good judgment when dealing with difficult situations.
-Responsible for direct supervision of valet staff.
-Responsible for maintaining excellent customer service levels at all times by ensuring all valet personnel is successfully performing their job duties in their assigned areas.
-Assists in completing performance evaluations for valet personnel.
-Recommends and administers disciplinary action as necessary.
-Is proficient in scheduling of personnel for assigned shifts, and calling in additional staff should the need arise.
-Reports any accidents/injuries to the Area Manager, and office, immediately.
-Report all situations that require attention to the management team.
-Displays good decision making abilities, and demonstrates effective supervisory skills. -Ensures excellent guest relations are maintained.
-Maintains excellent grooming and personal conduct according to company standards.
-Directly supervises all valet employees.
-Carries out supervisory responsibilities in accordance with the company's policies and procedures.
-Responsibilities include interviewing, hiring, and training Valet Attendants.
-Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
-Ensure that employees are abiding by all company policies and procedures at all times.
-Address employee complaints and resolve problems in a professional and timely manner, utilizing HR and senior management as appropriate.
-Respond to Guest complaints by addressing issues without compromising policies and procedures. Performance Standards
-Maintain a high level of organization, including maintaining an orderly and neat work area and work-site, as well as organized work activities, with the highest levels of productivity in performing daily job tasks within the scheduled work day.
-Maintain a high degree of professionalism in the workplace, including standards for appropriate dress and appearance, respect for each team member, satisfactory attendance, open communication, job knowledge, a desire to succeed, while maintaining the highest levels of customer service at all times.
-Be responsive, accountable and provide feedback to management inquires for information, clarification, suggestions or observations regarding operational, staffing, mentoring, customer service, personal development and productivity.
-Ability to interact effectively with all staff members and guests exercising tact, diplomacy and patience at all times.
-Ability to maintain positive interaction with guests and co-workers on a constant basis.
-Must possess excellent verbal and written communication skills in order to promote positive and professional image. -Working knowledge of Microsoft Office.
-Ability to drive standard (stick shift) and automatic vehicles.
-Prior supervisory experience (highly desired).
-High School Diploma or GED required. Work Environment -While performing the job duties you are exposed outside weather conditions.
-Must be able to lift, push, and pull up to 30 lbs.
-Moderate Noise levels Certificates, licenses and registration
-Must possess a valid California Drivers License and clean DMV record (must provide up-to-date DMV print out).
Mon-Fri - 8am - 5pm
do NOT contact me with unsolicited services or offers