Since 1969 the Los Angeles LGBT Center has cared for, championed, and celebrated LGBT individuals and families in Los Angeles and beyond. Today the Center's nearly 700+ employees provide services for more people than any other LGBT organization in the world, offering programs, services and global advocacy that span four broad categories: Health, Social Services and Housing, Culture and Education, Leadership and Advocacy.
Our Center Ambassadors help expand the passion for our mission to build a better world where LGBT people can thrive as healthy, equal, and complete members of society. As ambassadors, Center staff members participate by attending and then helping to organize a Get Centered! tour. Besides being a great way to grow our Center family, these tours ensure that awareness about the Center's programs and services expands to all parts of our shared community.
Position: Community Engagement Associate
Program: Volunteer Resources
Reports to: Membership Manager
Salary: $51,000 Annually
Status: 100%, Full-Time, Exempt, Regular
Probation: 180 days
Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) retirement plan
JOB SUMMARY: Under the direction of the Membership Manager, and in collaboration with department staff, the Community Engagement Associate supports the objectives of Volunteer Resources and Membership. In addition to supporting daily departmental operations, this role manages and coordinates the development and application of front-facing volunteer opportunities in support of the Los Angeles LGBT Center’s (Center) community impact. The Community Engagement Associate works closely with Development and Center department staff to ensure needs meet, and are in support of, overall organizational sustainability.
1) Recruit, manage and report on community engagement teams, docents, ambassadors, tablers, and front-facing volunteer opportunities;
2) Serves as program representative for front-facing volunteer opportunities, including supporting Leadership LAB and Resistant Squad events;
3) Procure opportunities for external Center representation; steward volunteer and external partner relationships;
4) Coordinate and develop community engagement opportunities with staff, departments and external partnerships;
5) Coordinate required vendors, supplies, permits and logistics needed to represent the Center at external events, via street teams and per ongoing departmental needs;
6) Provide administrative support in all facets of regular volunteer information sessions;
7) Oversee the maintenance of the Volunteer Resources web page and related social networking accounts (Eventbrite, Idealist, etc.);
8) Support planning and volunteer management at “signature” Center events such as Simply DiVine,Vanguard Awards, etc. and provide post-event support;
9) Coordinate volunteer appreciation, recognition, incentives and retention activities, such as the annual Volunteer Appreciation Week social, Volunteer Appreciation Dinner and Awards ceremony;
10) Support coordination of volunteer and donor stewardship activities including moves management and recognition activities;
11) Support and ensure the presence, participation and visibility of the Center at designated Pride and community events;
12) Participate and represent Volunteer Resources in staff, event and other meetings as needed, including monthly MMG;
13) Other duties as assigned;
JOB QUALIFICATIONS AND EXPERIENCE:
1) Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people;
2) A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;
3) Strong community organizing background or relevant experience;
4) Strong customer service and superior interpersonal skills;
5) A minimum of 2 years of experience in social services, non-profit, human or volunteer resources, and/or customer service fields;
6) Strong verbal and written communication skills, and must be able to confidently present data findings;
7) Exceptional ability to work under pressure, manage and prioritize projects with multiple and often competing deadlines, and meet deadlines;
8) Ability to work independently, under supervision, and/or in a team-based and goal-oriented environment;
9) Availability to work a flexible schedule including some nights and/or weekends;
10) Excellent verbal and written communication skills, including interviewing and public speaking skills;
11) Detail-oriented with strong organizational skills;
12) Access to reliable transportation and the ability to be insured;
13) Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.
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