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Console Operator - Thursday, Friday and Saturday (Los Angeles)

Non-profit Organization

compensation: $16.00 - $18.00
employment type: part-time
job title: Console Operator
We are a spiritual non-profit organization seeking a Console Operator. This is a part-time position located in Los Angeles, CA.

The hours for this position are as follows:

Thursday 3:30 pm - 9:45 pm
Friday 3:30 pm - 8:00 pm
Saturday 8:30 am - 5:00 pm


Responsibilities:

• Stay current with company activities and events.
• Efficiently utilizes various telephone system features under time pressure
(e.g., using the computer console, digital telephones, process “sign-outs” or
special information messages on computer, set up conference calls).
• Standard computer skills to learn to use multiple applications simultaneously (Mitel console system and software
program, Center Reference program and e-mail).
• Ability to remain composed when receiving urgent, emergency or difficult calls. Ability to think quickly,
using tact and discrimination with difficult callers.
• Works closely with other operators in an often-busy environment with ongoing ringing of phones.
• Patience for callers who cannot communicate clearly or speak slowly.
• Mature and understanding attitude towards people’s behavior and mentalities.
• The ability to manage complaints constructively.
• Exercises discretion when giving out information to the public.
• Flexibility with schedule to fill in for others as needed and help as able during holidays.
• Honor and maintain a strict level of confidentiality.
• Responsible to follow policies and established processes.
• Other position-related tasks, as assigned.


Requirements:

• Pleasant and professional telephone voice.
• High school diploma or equivalent.
• Good vocal control: ability to enunciate clearly, have control of pitch, speed, and tone of voice for foreign callers.
• Basic computer skills and technical knowledge, including Microsoft Word, Excel,
navigation of company website, and internal operator programs for handling calls.
• Ability to handle a large volume of calls effectively.
• Patience and composure under stress.
• Responsible and organized, aware of details
• The ability to function well in a multi-task environment.
• Appreciation and respect for cultural and spiritual diversity.
• Previous operator experience is preferred.
• Comfortable with operating headsets, digital telephones, pagers.
• Excellent verbal and written communication skills to relay messages accurately.
• The ability to sit and/or stand for extended periods.


The applicant selected for this position must provide documentation of legal authorization to work in the United States.

If your experience and qualifications match those listed above, please forward your resume via e-mail.

Tags: Highland Park, Mt. Washington, Cypress Park, Chinatown, Angelino Heights, Echo Park, Boyle Heights, Eagle Rock, Lincoln Heights, DTLA, Koreatown, Glassell Park, El Sereno, South Pasadena, Glendale, Arcadia, Alhambra, Atwater Village, Northeast Los Angeles, Team player.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7749635313

posted:

updated:

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