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Bilingual Call Center Agent (English/Spanish) (Downtown Los Angeles)

compensation: Competitive pay, paid holidays, paid vacation & time off, paid sick leave, 401k
employment type: full-time
job title: Bilingual Call Center Agent (English/Spanish)
About the Role:

We are looking for a dedicated and detail-oriented Call Center Agent to join our team. This role requires experience handling high-volume calls, strong data entry skills, and the ability to communicate fluently in both English and Spanish. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you.

Key Responsibilities:

*Manage a high volume of inbound and outbound calls with professionalism and empathy
*Accurately input and update customer data in internal systems
*Resolve customer inquiries and issues efficiently, escalating when necessary
*Follow communication scripts and adhere to company procedures
*Maintain up-to-date knowledge of services, and policies
*Meet performance targets related to call quality, response time, and customer satisfaction

Qualifications:
*Bilingual in English and Spanish (spoken and written)
*1+ year of experience in a high-volume call center or customer service role
*Proficient in data entry and CRM systems
*Excellent communication, problem-solving, and multitasking skills
*Strong attention to detail and accuracy
*High school diploma or equivalent required

Benefits:
*Paid Time Off (PTO)
*Sick Pay
*Holiday Pay
*Performance-Based Bonuses
*401(k) Retirement Plan

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7877343234

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