Professional Summary
Detail-oriented and adaptable professional with 10+ years of experience in administrative support, customer service, sales management, and logistics coordination. Proven track record of success in fast-paced, high-pressure environments with a strong focus on remote team collaboration, digital communication, and customer relationship management. Certified in ChatGPT, Claude, MidJourney, and DeepSeek with 5+ years of Zendesk expertise. Actively seeking fully remote opportunities to contribute to dynamic teams through versatile technical and communication skills.
Professional Experience
Office Manager
Dotts Design | Los Angeles, CA (Remote)
September 2020 – Present
• Manage monthly scheduling, payroll processing, and banking operations.
• Hire, onboard, and train new employees remotely; provide ongoing support and availability.
• Oversee website maintenance, content updates, and editing.
• Coordinate meetings and organize company participation in virtual and live events such as SEMA.
• Procure office supplies, maintain remote office organization, and ensure operational efficiency.
• Provide remote customer service and support; manage daily data entries.
• Skilled in customer support platforms including Zendesk, live chat systems, and virtual communication tools
• Data Entry: Record all Merchandise information
• Team player and Excellent customer service skills
Sales Manager
Smokers Rehab | Encino, CA
April 2022 – August 2023
• Oversaw store remodel and inventory systems to enhance operations.
• Maintained digital records, processed transactions, and handled customer service with an emphasis on maximizing growth.
• Delivered customer support via online platforms including Zendesk and CRM systems.
Personal Assistant
Private Client (Confidential) | Narberth, PA (Remote)
August 2019 – August 2020
• Managed confidential information and provided executive support remotely.
• Updated and managed social media and Airbnb accounts.
• Transcribed meetings, coordinated logistics, and handled inquiries via remote systems including Zendesk.
• Assisted with scheduling, content creation, and customer service.
Export Traffic Coordinator
Ray-Mont Logistics America Inc. | Spokane Valley, WA
August 2016 – August 2019
• Handled logistics for domestic and international shipments, including customs documentation and remote coordination.
• Booked transportation, communicated with clients globally, and maintained digital shipment records.
Administrative Assistant
Spokane Falls Community College (Career & Employment Center) | Spokane, WA
February 2014 – June 2016
• Updated and maintained online databases and web pages.
• Digitized records, managed remote student inquiries via email/social media, and provided FAFSA assistance.
• Trained new hires and handled sensitive documents.
Live-In Caregiver
Private Client – Denise | Spokane, WA
June 2012 – June 2013 (until her passing)
• Provided 24/7 live-in support for a client with terminal illness, ensuring comfort and dignity during end-of-life care.
• Administered medication reminders, assisted with bathing, dressing, and mobility.
• Prepared meals, maintained a clean home environment, and managed household needs.
• Coordinated with hospice staff, doctors, and visiting nurses to follow care plans.
• Offered companionship, emotional support, and comfort to both client and family.
Caregiver
Visiting Angels | Philadelphia, PA
March 2009 – May 2011
• Assisted elderly clients with daily living activities (ADLs) including grooming, dressing, and meal preparation.
• Provided companionship and engaged clients in social and recreational activities to promote emotional well-being.
• Monitored and reported changes in client health to supervisors and family members.
• Transported clients to medical appointments and assisted with errands.
Call Center Representative
Marple Newtown Answering Service | Newtown Square, PA
December 2009 – April 2012
• Managed a high-volume, multi-line inbound call system; dispatched urgent calls to appropriate contacts.
• Handled after-hours calls for healthcare, legal, education, and service industries.
• Maintained exceptional performance in high-pressure remote support settings.
• Performed scheduling, payroll, training, and light bookkeeping.
Education
Bachelor of Arts in Humanities
Whitworth University | Spokane, WA
August 2016 – July 2018
Associate of Arts in Humanities
Spokane Falls Community College | Spokane, WA
April 2014 – June 2016
Skill
• Remote Team Coordination & Communication
• Zendesk Customer Support (5+ years)
• CRM Systems (Salesforce, HubSpot)
• ChatGPT, Claude, MidJourney, and DeepSeek Certified
• Customer Service & Client Relations (20+ years)
• Website Maintenance & Content Management
• Payroll, Accounting, and QuickBooks (6+ years)
• Human Resources Support (6 years)
• Data Entry & Database Management
• Social Media Management & Marketing
• Microsoft Office Suite & Google Workspace
• HIPAA Compliance & Medical Records Management
• Project Coordination & Virtual Event Planning
• Technical Support, Live Chat, and Mobile Device Management
• End-of-Life & Hospice Care
• Senior & Disability Support
• Companionship & Emotional Support
• Assistance with ADLs
• Medication Reminders & Health Monitoring
• Meal Preparation & Nutrition Awareness
• Light Housekeeping & Safety Management
• Transportation & Errand Support
• HIPAA Compliance & Confidentiality
Certifications & Additional Qualifications
• ChatGPT Certified
• Claude Certified
• MidJourney Certified
• DeepSeek Certified
• Zendesk Specialist (5 years)
• Licensed Pharmacy Technician (8 years)
• Fair Housing Regulations Knowledge
• First Aid & Lifeguard Certified
• Experienced with .NET, Oracle, QuickBooks
• Solar, B2B, and Technical Sales Expertise
Principals only. Recruiters, please don't contact this poster.