We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we're made of? Head to Synoptek.com.
A Day in the Life
We are currently seeking a Field Support Engineer to provide onsite support to some of our key clients. An IT Consulting background or history of Field Support experience is greatly preferred as this role requires high energy, a strong in-person presence and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. This position will require a valid driver's license in order for the field support engineer to commute between clients.
Total Years of Technical Experience: 3+
Position Specific Experience: 3+
Mentorship/Leads by Example Experience: .5+
Project/ Client Engagement/ Customer Facing Experience: 3
Ability to provide advanced end user support in an enterprise environment
Ability to support Windows 7/10/2008R2/2012 & Mac Operating Systems
Advanced troubleshooting support of Office 2013/2016/O365
Basic understanding of Active Directory; Adding / Removing Users & Groups
Basic understanding of Windows Server Operating Systems & Services
Advanced ability to troubleshoot local and remote access & connectivity issues
Basic knowledge of networking devices (Firewall/Router/Switch/WAP) and protocols, TCP/IP, DNS, WINS, DHCP
Verbal Communication - Advanced
Written Communication - Advanced
Customer Service - Advanced
Presentation Communication - Advanced
Analytical/Problem Solving - Intermediate
Mentoring - Intermediate
Influence/Persuasion/Forward Thinking - Basic
Executive Level Presence - Advanced
High School Diploma and Technical Certifications or Commensurate Experience
Candidate must have one of the following or be willing to obtain within 6 months of employment: MCITP, MCDST, MOUS, ITIL, VCA, CCA
When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.
We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.
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