Detail‑oriented administrative and customer service professional
with 5+ years experience in strong data entry skills, excellent communication abilities,
and a proven record of supporting fast‑paced office, pharmacy,
and retail environments. Experienced in accounts payable,
inventory management, customer relations, and multi‑line phone
operations.
EXPERIENCE
Clerk | Torrance, CA
• Provided customer support by answering questions, explaining procedures, and resolving issues.
• Performed data entry, record keeping, and clerical tasks using office software and email systems.
• Managed multi‑line phone system and routed calls to appropriate staff.
• Maintained confidentiality and ensured accuracy of patient information.
• Created and updated customer profiles, including demographics, allergies, and medication history.
• Directed customers and visitors to appropriate departments and personnel.
Accounts Payable Specialist | Signal Hill, CA
• Processed high‑volume invoices with accuracy and minimal supervision.
• Analyzed invoices and expense reports, identified discrepancies, and resolved issues to maintain financial compliance.
• Coded invoices and maintained organized financial records.
• Reconciled monthly statements and daily totals to ensure accurate accounting.
• Supported month‑end and year‑end closing activities.
• Communicated with customers and internal teams regarding account updates and billing concerns.
Pharmacy Clerk | South Gate, CA
• Assisted pharmacists with daily prescription preparation and customer inquiries.
• Processed written prescriptions and refill requests, verifying completeness and accuracy.
• Worked with insurance companies to resolve billing issues and calculate co payments.
• Handled cash and credit transactions, balanced cashier drawers, and processed payments.
• Managed inventory, checked deliveries, monitored expiration dates, and placed orders.
• Answered 100+ calls daily, directing customers and resolving issues promptly.
• Maintained regulatory records and documented prescription pickups.
• Educated customers on OTC medications and general side‑effect questions.
Assistant Sales Manager | Commerce, CA
• Led and coached sales associates to improve performance and achieve sales goals.
• Identified sales opportunities, executed promotions, and supported team development.
• Resolved customer concerns and ensured high‑quality service.
• Recruited, trained, and developed new sales team members.
• Managed store operations including opening/closing procedures, register setup, and cash security.
• Tracked sales metrics, gross profit, and performance scorecards.
• Supported leadership with reporting and strategic
ABOUT ME
Adaptable, committed to
accuracy, confidentiality, and
high‑quality service.
SKILLS
• Bilingual: English & Spanish
• Customer Service & Support
• Accounts Payable & Billing
• Data Entry & Database Management
• Cash Handling & Reconciliation
• Inventory & Stock Management
• Telephone Etiquette
• Time Management & Adaptability
• Sales Support & Team Leadership
• Record keeping & Compliance
Principals only. Recruiters, please don't contact this poster.