compensation: salary and commission employment type: full-time
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A Growing Mitsubishi dealership in Los Angeles County is seeking an experienced Service Advisor for our Cerritos Location. We offer a competitive pay plan, benefits and paid vacation.
The Service Advisor is responsible for scheduling service work and selling additional needed services to customers. Your primary objectives include assuring customer satisfaction and retention, and making sure vehicles are fixed on the first visit.
• Ensuring that customers receive prompt, courteous, and effective service
• Driving the sale of technicians' time to meet the needs of the Service Department
• Prioritizing required services, and being prepared to provide options upon request
• Keeping customers informed on completion times, service expenses, and possible changes
• Accurately record issues and data into computer
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Min 2 years' experience in an auto repair or service facility required
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Reynolds and Reynolds experience preferred
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers