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Work from Home as a Customer Success Superstar (Burbank)

The McQuade Organization

compensation: 50K +
employment type: full-time
job title: Remote - Benefits Representative - Virtual
Work from Home as a Customer Success Superstar!

Are you ready to make a difference while working from the comfort of your own home? We're on the hunt for exceptional individuals to join our dynamic team as Benefits Representatives. With a surge in demand for our services, we need talented individuals like you who possess a natural talent for soft sales to help us manage this exciting growth! If you're passionate about creating unforgettable customer experiences and transforming the way families protect themselves, then this is the perfect role for you!

Who will absolutely adore this job?
šŸŒŸ Advocates: Thrive on engaging with customers, going above and beyond to ensure their success.
šŸŒŸ Problem solvers: Love finding creative solutions and workarounds using available resources.
šŸŒŸ Wordsmiths: Communicate clearly, concisely, and with a friendly tone that leaves a lasting impression.
šŸŒŸ Helpers: Create positive experiences for every customer interaction with your friendly and patient nature.
šŸŒŸ Efficient workers: Juggle priorities effortlessly, maintaining exceptional organization skills.
šŸŒŸ Great teammates: Contribute innovative ideas to elevate your team's success.

What will you be doing?
āœØ Be the first point of contact for all support communications, providing exceptional assistance via phone, email, and Zoom.
āœØ Answer questions, troubleshoot issues, and gather product feedback to ensure customer satisfaction.
āœØ Handle customer issues promptly and escalate when necessary to ensure timely resolutions.
āœØ Keep support documentation up to date, both internally and customer-facing.
āœØ Actively contribute recommendations for continuous product and process improvement.
āœØ Create customer-facing resources to address common questions and issues.

Requirements:
šŸ”‘ At least 1 year of customer-facing work experience.
šŸ”‘ Demonstrated perseverance in resolving customer requests.
šŸ”‘ Aptitude for learning and sharing knowledge with others.
šŸ”‘ Excellent written and verbal communication skills.
šŸ”‘ Previous experience assisting customers with technical solutions through chat and email is a plus.
šŸ”‘ Don't meet 100% of the qualifications? No problem! Let us know why you'd be a perfect fit in your application.

Benefits:
šŸŽ Weekly pay to keep your financial goals on track.
šŸŽ Uncapped bonuses to reward your exceptional performance.
šŸŽ Comprehensive benefits package, including health, life, retirement, and stock options.
šŸŽ Find the perfect balance between structure and flexibility in your schedule.

Ready to take the next step? Apply now by sending us your name, phone number, email, and resume. If you're seeing this post, it means we're still hiring! šŸŽ‰ We're also offering the incredible opportunity to train 1-2 individuals directly into management positions. Don't miss out on this chance to grow with us and make a lasting impact!
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7750252651

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