Location: In‑office (8 AM – 5 PM PT, Monday – Friday) West Hills
About Us
We’re a busy Home Service and Home Improvement company serving homeowners across California. We need a reliable, phone‑savvy team member on‑site to keep our crews busy and our customers happy.
What You’ll Do
Inbound & Follow‑Up Calls:
Call new leads in a timely manner of inquiry, answer basic questions, and book appointments.
Re‑engage old leads and past estimates to drive more bookings.
Dispatch Coordination:
Assign jobs to technicians based on location, availability, and skill set.
Monitor schedule changes and adjust dispatch in real time.
Appointment Confirmations:
Call or text customers 24–48 hours before service to confirm details.
Reschedule or cancel as needed, then update the calendar.
CRM & Data Management:
Keep lead statuses, notes, and customer details current in our CRM.
Generate daily/weekly reports on lead conversion and appointment fulfillment.
Team Collaboration:
Work side‑by‑side with field techs and office staff to smooth out any schedule gaps.
Flag any customer issues or special requests immediately.
What We’re Looking For
Experience: 1+ year in appointment setting, dispatch, or inside sales (home‑services background a big plus)
Communication: Friendly phone manner and clear, concise email/text communication
Organization: Killer time‑management and multitasking skills
Attention to Detail: Accurate data entry and follow‑through in the CRM
Drive: Self‑starter who follows up persistently until the job’s done
Tech Savvy: Comfortable learning our systems (Jobber, Google Sheets, phone dialers)
Work Setup: Reliable commute and ability to work on‑site during business hours
What You’ll Get
Competitive hourly rate + performance‑based bonuses
On‑site position—be part of a close‑knit team
Paid training on our tools & processes
Clear growth path as our company scales