Employment Type: Part-Time (20 hours/week to start → Full-Time within 90 Days)
Starting Pay: $20 per hour, based on experience
Experience Required: Intermediate to Advanced (Not Entry-Level)
Language Requirement: Bilingual English/Spanish – Required
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About Our Clinic
We are a newly established, growing behavioral health and mental health clinic serving diverse communities across the San Fernando Valley. We provide compassionate outpatient mental health services for children, adults, families, and seniors. We are seeking an experienced Intake Coordinator / Administrative Assistant who thrives in a clinical environment and understands the importance of structure, urgency, and patient care.
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Position Overview
This role serves as the front line of clinic operations, managing patient intakes, scheduling, insurance verification, documentation, and advanced administrative support. This position requires prior medical or behavioral health office experience and is not suitable for entry-level candidates.
This role will begin at 20 hours per week and is expected to transition into a full-time position within approximately 90 days, based on performance and clinic growth.
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Key Responsibilities
• Manage new patient intake process from first contact through scheduling
• Answer high-volume phone calls, texts, and emails professionally
• Conduct insurance verification, benefit checks, and authorizations
• Schedule intakes, psychiatric evaluations, and therapy sessions
• Maintain accurate patient records in the EMR system
• Collect and process intake paperwork and consent forms
• Coordinate communication between providers and patients
• Maintain organized digital and physical filing systems
• Support clinic operations with administrative and front-office duties
• Handle sensitive information in full compliance with HIPAA regulations
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Required Qualifications (Must Have)
✅ Bilingual English/Spanish – Required
✅ 2+ years experience in a medical, behavioral health, or clinical office
✅ Strong working knowledge of:
• Patient intake workflows
• Insurance verification & authorizations
• HIPAA compliance
• EMR/EHR systems
✅ Excellent:
• Phone etiquette
• Multitasking & prioritization
• Time management
• Organization & attention to detail
✅ Professional, calm demeanor with strong customer service skills
✅ Ability to work independently and handle sensitive situations with empathy
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Preferred (Strong Plus)
• Behavioral health, psychiatry, or therapy clinic experience
• Experience with Medi-Cal, Medicare, and commercial insurance
• Referral coordination & treatment authorization experience
• Experience supporting therapists, psychiatrists, or case managers
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Compensation & Growth
• Starting Pay: $20/hour based on experience
• Part-time (20 hrs/week) to start → Full-time within 90 days
• Opportunity for wage increases, benefits, and career advancement as the clinic continues to expand
• Supportive, mission-driven environment
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How to Apply
Please submit:
• Resume
• Short cover letter highlighting your healthcare administrative and intake experience
⚠️ This is NOT an entry-level role. Only candidates with prior medical or behavioral health administrative experience will be considered.
Principals only. Recruiters, please don't contact this job poster.