Who We Are
Quality Acceptance is a privately owned auto finance company specializing in the acquisition and servicing of sub-prime financing. Since 1998, we have worked directly with a network of franchised and independent automobile dealers throughout the country.
Your Role and Responsibilities
The demand for excellence among our staff members is high, creating a dynamic and exciting work environment. Top tier candidates have the hunger and will find the joy in excelling in a fast-paced environment. As a Collector you will:
• Handle a high volume of incoming and outgoing calls/accounts.
• Manage delinquent account queues
• Complete detailed skip tracing on problematic accounts
• Resolve customer disputes both individually and with management
• Be responsible for achieving all daily, weekly, monthly performance goals & objectives as defined and set by management.
• Work with high technology systems and environment
Location and Shift Info
This position is based in Van Nuys, CA with an 8-hour shift schedule of Mon-Fri.
Compensation and Benefits
• $19 - $25 per hour depending on experience
• Monthly Bonuses
• Medical, Dental, Vision Insurance
• 401(k) Plan w/ company match
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Casual Dress Friday
• Paid Parking
• Food Fridays!
• No Weekend Shifts!
Experience and Position Requirements
• At least 1-3+ years’ experience in collections (preferred in the auto finance industry)
• Must be able to work in a high-volume environment with the ability to multitask.
• Outstanding attendance record
• Must have people, discretion, persuasion, and time management skills.
• Working knowledge of internet and skip tracing applications (TLO, idicore, etc.)
• High School Diploma
Preferred Skills
• Bilingual (Spanish/English preferred)
• Experience w/ OMEGA, RDN, and GPS tracking companies a plus
• Extensive experience in the auto finance industry.
Principals only. Recruiters, please don't contact this job poster.