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Passport Online - Customer Service (Pacoima)
compensation:
$18-25 Hourly
employment type:
full-time
experience level:
no experience required
job title:
Passport Online - Customer Service
QR Code Link to This Post
Location: Sun Valley (In Office)
Employment Type: Full-Time
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About the Role
We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience.
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Key Responsibilities
• Respond to customer inquiries via email, chat, and phone in a professional and timely manner
• Form filling and printing shipping labels
• Verify customer information and guide applicants on required documents
• Troubleshoot basic technical issues customers may encounter on the portal
• Escalate complex cases to the appropriate department when necessary
• Maintain accurate records of customer interactions
• Deliver excellent service while upholding confidentiality and security standards
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Qualifications
• Prior experience in customer service, call center
• Strong written and verbal communication skills
• Ability to work independently and manage multiple inquiries at once
• Basic technical troubleshooting ability (navigating websites, guiding customers through online forms)
• Strong attention to detail and organizational skills
Plus
• Typing speed - 40wpm+
• Photoshop
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Benefits
• Competitive hourly pay $18-25
• Flexible scheduling options (weekday and weekend shifts available)
• Paid training and ongoing support
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How to Apply
Please submit your resume
- Principals only. Recruiters, please don't contact this job poster.