post zu favoriten Product Technical Support Specialist dieses posting verbergen einbl.

Anstellungsart: Vollzeit
Vergütung: depends on experience

How to apply: Call 818-527-2978 to apply for this position or your application will not be considered.

About Convoso:

Want to Join a High Performing Team? Convoso's mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. Our cloud-based contact center software empowers businesses to generate and convert more leads into sales in less time.


We are looking for a product technical support specialist whose goal will be to support our customers through product trainings and troubleshooting technical issues of our call center software. Convoso is looking to add a new member to our family - who is ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are this and would like to help us shape the future of Convoso, come along with us on our journey - your dream job is waiting!

·       Answer technical support requests via email, chat, and phone.

·       Help guide customers through the setup process.

·       Collaborate with our engineering team to solve more complex issues, document and follow up with engineers on product bugs and features.

·       Update knowledge base and troubleshooting documentation for internal and customer use.

·       Act as a liaison between engineering, customer success and sales on technical issues affecting our customer.

Required Experience / Education:

·       BS degree. Two-year degree is ok.

·       1-2 years of technical support or customer service experience.

·       Strong problem-solving, decision-making, and critical-thinking skills.

·       Great attitude, team player.

·       Working knowledge of Networking, Routers, Firewalls, IP and working with ISPs.

·       Basic understanding of ISP's, LAN &WAN technology.

Do you fit the mold?:

·       Becoming a product expert by learning the benefits and use cases of our software in order to execute on product training and on-boarding programs designed to accomplish the customer's desired outcome.

·       You love working with technology.

·       You are naturally great at learning how to use new software.

·       You lead with a positive attitude and understand the customer always comes first.

·       You thrive in a fast-paced environment where you love to multi-task and be sufficiently motivated to grow.

·       You are a hard-worker who loves to learn, grow, and expand your skill-set each and every day

·       You are great at prioritizing and staying focused as one week may be different than the next.

·       You will be recognized as the Convoso product expert with a burning desire to continuously learn about new features and capabilities in order to serve our customers towards a path of success.

·       You will have a substantial impact on Convoso's record breaking growth while helping customers break records as well.

·       You love to be considered first round talent and want to improve your craft.

What you'll get:

·       Opportunity for growth within the department and other departments.

·       Medical, dental, and vision insurance

·       Matching 401K

·       Gym membership

·       Friday lunches

·       Monthly massages

·       A team who supports each other and willing to do whatever it takes to succeed!


How to apply: Call 818-527-2978 to apply for this position or your application will not be considered.


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Anz.-ID: 6504905191

Anz. geschaltet:

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