Our client is looking for an IT Support Analyst for a 3 month project beginning immediately.
This position assists staff in the use of network operating software as well as provide general IT service and support with Windows, Mac and other operating systems on servers, desktops, laptops and other mobile devices.
Provides Desktop Support for staff in a Windows 7, 8, Mac OS and Office 2010/13/16 Environment.
Installs, configures and troubleshoot desktop & laptop systems, workstations, smartphones, VoIP phones.
Monitors, updates, escalates, and resolves trouble tickets through IT portal.
Provides conference room technology support
Manages desktop images and corresponding updates.
Maintains excellent incident management skills by following incident closure procedures and providing customer follow-up communications.
Provides timely support during business hours as well as accessibility during non-business hours, as needed.
A+ and Microsoft Desktop Support and Operating Systems Certifications are required
Bachelor’s degree preferred or equivalent work experience.
Server and Networking Certifications and Routing and Switching experience are preferred.
2+ years of IT support experience in an office environment.
IP Telephony experience.
Database software management experience.
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