loading
reading
writing
saving
searching
Customer Service Representative - Apparel (Commerce, CA)
QR Code Link to This Post
About the Position:
As our apparel business continues to grow, we’re expanding our Customer Service team! We’re seeking a Customer Service Representative with strong communication skills, excellent attention to detail, and hands-on experience with EDI transactions and major/specialty retail accounts.
The ideal candidate is organized, proactive, and thrives in a fast-paced environment—with the ability to multi-task and prioritize responsibilities to ensure every customer and order receives exceptional support and accuracy.
Key Responsibilities:
Manage daily EDI 850 and 860 purchase orders.
Process and allocate orders within ship windows for all major accounts.
Ensure timely submission and receipt of EDI 940s to/from 3PL.
Manage bulk order distribution and coordinate with internal teams to ensure fulfillment accuracy.
Open and maintain customer accounts by recording and updating account information.
Handle customer inquiries and complaints via phone and email in a professional and timely manner.
Request and monitor credit line approvals for new accounts through Axim, Finance One, and Rosenthal.
Submit credit inquiries for bulk and major accounts; collaborate with A/R to ensure timely order approvals.
Assist with order placements, refunds, exchanges, and credit card payments.
Communicate with sales representatives to verify account and order details.
Partner with the warehouse to ensure orders are shipped accurately and on schedule.
Run daily and weekly reports on open pick tickets, open orders, and monthly order status.
Credit-approve open orders for timely shipment.
Coordinate with production and receiving teams to confirm goods are received and ready to ship.
Serve as the primary point of contact between customers and sales representatives.
Resolve product or service issues by identifying problems, determining solutions, and following up to ensure resolution.
Review all return requests and issue RMA (Return Merchandise Authorization) numbers.
Requirements & Qualifications:
EDI experience required (850, 856, 810, 846 transactions).
Proficiency in Microsoft Office, with strong Excel skills (required).
Experience with Rithum and CommerceHub a plus.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Positive team player with a strong customer service mindset.
Ability to work efficiently under pressure and meet deadlines.
Experience with FedEx and UPS WorldShip shipping systems.
Fast and accurate data entry (minimum 50 WPM).
Proven customer service or account support experience in a similar environment.
High school diploma or equivalent required; college degree preferred.
Must be punctual, reliable, and detail oriented.
Hourly range - $20-25/hr
- Principals only. Recruiters, please don't contact this job poster.