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favorite this post Patient Experience Specialist (Torrance) hide this posting unhide

compensation: Attractive benefit and compensation package available.
employment type: full-time


The Patient Experience Specialist will be responsible for implementing and maintaining service excellence and patient and family centered care best practice strategies across the organization. The incumbent will engage staff to continuously enhance the patient experience by inspiring a culture of patient and family centered care. This position ensures actions and behaviors identified to improve the patient experience are standardized to ensure consistency and sustainability across the organization. The position serves as an expert consultant in enhancing the patient experience across TMHS.

Primary Duties and Responsibilities:

• Analyzes patient experience survey results and identifies, prioritizes, plans, and implements improvement efforts
• Continuously monitors patient satisfaction and experience scores for trends and opportunities for improvement
• Actively coaches select areas and/or departments including/involving senior leadership, department managers, physicians, clinical staff and frontline staff to develop and implement strategies to improve the patient experience and performance on CG-CAHPS and other patient surveys
• Ability to design, implement and sustain education and initiatives for a consistent curriculum around improving the patient experience across TMHS
• Fosters a customer oriented work environment with emphasis on dedication to the “Patient First”, respect for individuals, highest standards of quality, innovation, empowerment, and teamwork by developing and implementing policies and practices that reflect the vision of TMHS
• Provides strong knowledge of best practices, service improvement, statistical analysis, and problem solving to improve the patient experience
• Develops, implements and facilitates survey interpretation training for teammates
• Stays informed about changes in the field of patient experience; shares information with appropriate organization personnel
• Performs various projects and other duties related to the patient experience

Requirements:

• Ability to collaborate with each department’s manager on goals, measures, and targets in alignment with the overall goals of the organization
• Proficient in filtering data and creating pivot tables/charts in Excel
• Ability to create presentations using PowerPoint
• Excellent public speaking skills
• Two years of health care experience desired
• Bachelor’s Degree
• Able to travel to various physician clinic locations in Southern California with own transportation

Interpersonal Relationships:

• Be able to communicate effectively with the public, interdepartmental personnel, co-workers, and physicians
• Maintains and respects patients and employee confidentiality, rights, and privacy at all times
• Maintains a cooperative, courteous, pleasant, and positive attitude and relationship with all staff

Qualified candidates should submit their resume via this ad for consideration.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6915238718

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