compensation: Commensurate with Experience and Potential employment type: full-time
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We are a fun, relaxed Physical Therapy clinic looking for ...
A Rockstar Receptionist
If you enjoy:
+ Making others smile
+ Learning, taking action, and taking initiative
+ Meeting and talking with a variety of people
+ Having a truly pivotal role in growing a company that helps those in pain
This could be the perfect position for you!
We need help keeping our physical therapy clinic running efficiently and growing while maintaining a great vibe and ensuring patients always know they’ll be welcomed with a smile.
Before we dive into roles and tasks, let me give a quick background on the company and why this position is going to be so important ...
We started Blessed Physical Therapy in 2010 and have purposely kept it a boutique place. Here is a little bit about us: www.BlessedPT.com/us-2/
There will be more additions to our team over the next few years but we’ll make sure they are all kind and really nice to work with ... we promise!
We will be making Blessed Physical Therapy “The Clinic” that gives its patients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly).
Your position will have just as big a role in making that happen as the physical therapists do ... probably even bigger.
This job could be best described as a mix of “Practice Manager” and “Receptionist.” Though you will work in the clinic’s waiting area and perform the usual duties of a receptionist, you will also be taking care of many other administrative and marketing duties.
If it's a good fit, as we grow, the person in this position will likely move into a purely practice management and marketing role.
This is a full-time position, unto 40 hours per week.
Here are the primary characteristics a candidate must have for this important role in our company:
+ A cheerful demeanor and an affinity towards chatting with people and making them feel welcome
+ Natural empathy and compassion for those in pain
+ Eagerness to learn and implement feedback
+ Strong attention to detail
+ Fantastic organizational skills
+ Track record of working very efficiently and handling a wide variety of tasks
+ Excellent speaking/communication skills are also imperative.
Outside of greeting and chatting with patients, you will be responsible for taking and returning phone calls as well as making calls to other healthcare offices.
And finally, you need to know your way around the computer pretty well.
Please re-read the last 3 paragraphs and make sure you deeply believe they describe you. Every characteristic is highly important and written very deliberately. If they do describe you, we’d love to meet you!
Being Successful in this Postion will Involve:
+ Being the smiling “face” of the company - greeting and chatting with patients in the waiting area, getting them a water bottle, taking payments, and scheduling future appointments.
+ Cheerfully answering the phone and returning patient and prospective patient calls. (You will be provided with scripts to guide many of your phone conversations ... especially with prospective patient calls. It is important you are open to coaching and guidance on how to manage and process phone calls, because in many ways you will be our frontline ‘salesperson’)
+ Creating and printing/sending receipts to patients
+ Being a grammar, spelling, and punctuation champion when sending and responding to emails
+ Processing clinic emails
+ Helping to schedule meetings and interviews for the clinic
+ Filing paperwork
+ Learning all about the exciting world of ‘social media and online marketing’, as well as implementing "direct response lead generation" marketing campaigns
+ Going through marketing courses with us and helping to implement what is learned
+ Ordering office supplies
+ Creating and scheduling social media posts (If you like social media, you’ll love this part of the job)
+ Coordinating Laundry pickup and drop-off
+ Occasional light cleaning of the office and keeping your desk space organized and clear of clutter (it's visible to patients as they check in/out)
+ Being pumped to have a job where people love you and value your presence everyday
+ Maintaining and managing the office’s "customer relationship management" (CRM) software
+ Creating procedure task lists and modifying policies/procedures. We will be building out and documenting all the systems that run the business so we can scale the size of the practice with ease.
+ Recording and documenting staff meetings
+ Tracking Calls, Referrals, Business
+ Working very efficiently and diligently at all the above with a desire to help progressively more people by growing the company and always improving on the service we provide.
+ Just being awesome in general and proactively thinking of things that could make a huge difference to the way the business runs
+ Experience with medical billing
Thanks for reading this far! You're already showing some of the characteristics we're looking for so if you’re interested in applying for this position, please send an email to BlessedPTRecruiting@gmail.com and follow these specific directions:
1) Use the Subject Line: I’d love to be a Rockstar Receptionist
2) Within the email, please write a few sentences about why you feel you are a great fit for this position.
3) Attach your resumé as a PDF file
Thank you so much for your interest in this position.
We hope to meet you soon!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers