The Support Engineer is responsible for providing technical support to clients by resolving various customer service issues a day. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage Integritek’s ticketing platform and dashboards to manage your ticket queue and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service oriented support, possess knowledge across a wide range of technical topics and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills.
Technical Knowledge & Skills
This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
• Remote desktop support
• Windows Server (all versions)
• Various server environments
• Microsoft SQL
• Enterprise level network architecture
• Complex LAN/WAN environments
• Disaster recovery solutions
• Backup solutions and applications (Appassure, Veeam, etc.)
• Load balancing technologies
• VPN technologies
• Network security (Cisco, SonicWall, PFSense, etc.)
• Virtualization technologies (VMWare, Hyper-V, etc.)
• Microsoft Exchange / Hosted Exchange
• Various operating systems (Linux, MacOS, Windows)
• Encryption technologies (Bitlocker, Symantec, etc.)
• Active Directory
• Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
• Desktop applications
• Networking and configurations (Switching, routing, firewalls)
• Web technologies (XML, HTML, CSS)
• VoIP phone systems
Experience & Education
Preferred certifications include CompTIA A+, Network+, CCNA but are not required
4+ years experience in a technical support, help desk, network support position
2-5+ years experience working for a managed service provider or similar business
Degree valued but not required
Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.
The Contributor Expectations outlined in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified, nor do they constitute an employment contract. Like all other Integritek employees, you are an employee at will who can be terminated, with or without cause, at any time, at the option of either Integritek or yourself.
While performing the essential duties of this job, the employee may need to sit for prolonged periods of time to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 10 lbs. Integritek is an Equal Opportunity Employer and may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
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